Thank you very much for your continued interest in our work.

In response to ongoing changes in international shipping and import requirements around the world, we have changed the way customers outside Japan can place orders with us.

We no longer accept direct orders from or ship directly to customers outside Japan. All international orders are now accepted through the official proxy purchasing services available through our online shops.

This does not mean that we are ending international sales. This change will allow us to continue welcoming orders from around the world while maintaining a safer and more sustainable way of delivering our work internationally.

Purchasing Ready-Made Items

For customers outside Japan, we recommend our minne shop as the primary place to purchase ready-made items.

When you access minne from outside Japan, an official proxy purchasing service available in your region will be displayed. Please select the item you wish to purchase and follow the on-screen instructions to complete your order.

If minne is not available in your region or the item you wish to purchase is not available there, you may also be able to order through the proxy purchasing services offered by Creema or our official online shop.

【minne Shop】
https://minne.com/@wa-nyapan?mode=saleonly

【Creema Shop】
https://www.creema.jp/c/wa_nyapan/item/onsale

【Official Online Shop】
https://shop.kinuhajp.com/

Supported regions, terms of use, international shipping fees and proxy service fees vary by shop and service. The same items may not be listed or available for purchase in every shop.

Custom Orders for Customers Outside Japan

Custom orders from customers outside Japan are accepted only through minne’s official proxy purchasing services.

We cannot accept international custom orders or customer-specific private listings through this our official online shop or Creema.

If you are interested in placing a custom order, please contact us directly before making a purchase. Once the design, specifications, price and production schedule have been confirmed through consultation, we will create a private minne listing specifically for you.

Please note that some proxy purchasing services may not support private listings. Depending on your region and the services available to you, we may therefore be unable to accept your custom order.

You may contact our shop directly to discuss kimono materials, designs, specifications and other details before placing an order and during production. Formal procedures relating to payment, cancellation, refunds and shipping must be carried out through minne and the proxy purchasing service.

Kimono Materials Available for Made-to-Order Items

For made-to-order requests from customers outside Japan, we accept only kimono selected from our shop’s own inventory.

We do not accept new made-to-order requests using a kimono supplied by a customer outside Japan. This includes kimono sent directly to our shop from outside Japan.

Transitional Arrangements for Kimono Already Entrusted to Us

This revised policy applies to new requests accepted on or after the effective date stated above.

A customer-supplied kimono that was already entrusted to and received by our shop before the effective date is not subject to the new restriction on customer-supplied kimono.

Such kimono will be handled in accordance with the terms agreed when we accepted them or any terms subsequently agreed individually with the customer.

These revised terms do not automatically replace the terms previously agreed for a kimono already in our possession. Any change to those terms will apply only after it has been discussed with and agreed to by the customer.

Using a Proxy Purchasing Service

When you place an order through a proxy purchasing service, we ship your item to the proxy company’s warehouse in Japan. The proxy company then arranges international delivery to you.

We are unable to confirm, change or assist with proxy service fees, international shipping charges, shipping methods, customs duties, import taxes, customs procedures or the status of international delivery. Please review the information provided by your chosen proxy purchasing service and contact the service directly if you have any questions.

We apologize for any inconvenience this change may cause customers who have previously ordered directly from us.

We remain committed to maintaining a safe and sustainable way of sharing our work with customers around the world. Thank you very much for your understanding.

Effective date: 2026-08-25

If you have ordered directly from us before this change and have any questions or concerns about how the new arrangements may affect future orders, please feel free to contact us so that we can discuss the available options with you individually.